If you register a complaint, you will receive an automatic acknowledgment and Gallery will endeavour to respond within 20 working days. If you would like to know the status of a submitted complaint, please email firstname.lastname@example.org
To help the Gallery investigate and respond to your complaint, please include the following:
- Your contact details
- The time and date of your visit, whether you visited QAG or GOMA
- What the complaint relates to
- Whether the complaint has been previously raised
- The outcome sought
For more information on the QAGOMA Customer Complaints Management Policy & Procedure, please view our policy document.