GVSO Employment Suitability Survey

The purpose of this survey is to assess your experience, capacity and ability to perform required tasks of the Gallery and Visitor Services Officer (GVSO) role. Please complete the employment suitability survey to submit your Expression of Interest (EOI) to be notified of future GVSO positions with QAGOMA. If deemed suitable, your details will remain on the Gallery and Visitor Services Officer Talent Register and you will be contacted to apply for a position if an opportunity arises matching your skills.

By submitting an EOI, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy, please ensure you submit your application for the relevant vacancy via SmartJobs.

Contact Details

First Name *

Last Name *

Phone Number *

Email Address *

Experience

Please provide details of two of your most recent jobs in the hospitality/retail/customer service industries. These must be frontline customer service positions where you have interacted with members of the public.

Role #1

Start Date *

Day Month Year

Finish Date

Day Month Year

Employer *

Position Title *

Demonstrated skills/capabilities/duties *

Role #2

Start Date

Day Month Year

Finish Date

Day Month Year

Employer

Position Title

Demonstrated skills/capabilities/duties

Training

Please provide full details of any customer service training you have undertaken

Qualification #1

Dates

Training Organisation

Training and Qualification

Qualification #2

Dates

Training Organisation

Training and Qualification

Qualification #3

Dates

Training Organisation

Training and Qualification

Qualification #4

Dates

Training Organisation

Training and Qualification

Survey Questions

Explain how you have maintained customer satisfaction and loyalty when a client has become angered by a company policy or procedure *

How would you maintain a high level of customer service whilst interacting with adults of a family which included disruptive children who were running around and disturbing other patrons? *

Describe a time at work when things went consistently wrong *
How did you handle it?

Would anyone know you were having a bad day or would you keep it to yourself?

How do you proactively deal with stress?

Please demonstrate your experience in working to a strict daily or weekly roster and how you managed this commitment both professionally and with regard to your personal life. Describe your general attitude to work and life * The Gallery is open 7 days a week and as such work is performed on a roster basis and includes weekend work, additional ordinary hours and some overtime. Overtime may include early starts, late finishes and/or rostered late hour’s functions.

Under the QUEENSLAND PUBLIC SERVICE OFFICERS AND OTHER EMPLOYEES AWARD – Section 15.3 Spread of ordinary hours of duty, Protection and Visitor Services Staff - Queensland Art Gallery, is summarised as: - a) Hours of work, the ordinary hours of work shall be worked between the hours of 6.00 a.m. and 6.00 pm.

Maintaining motivation in a work environment with periods of low job demand/activity and restricted decision making controls. In your previous or current employment have you experienced any of the following situations?

Performing highly repetitive or monotonous tasks
Limited work to do
Little task variety
Sustained low levels of physical and mental stimulation/effort required to do the job
Work that is prescriptive and tightly managed
Having little control over aspects of the work including how or when a task is performed
Adhering to a roster system that incorporates specified and regimented time frames including break times

How would you approach fluctuating periods of work activity and job control? *

If you've previously reported to multiple supervisors at the same time, how did you get to know each person's preferences and juggle conflicting priorities? *

What appeals to you about this role specifically? Please confirm if you have previously worked or volunteered at a cultural institution. *